Working Practices

Here at Luxmy Furniture we consider ourselves an extension of our dealer’s business.

We think of ourselves as a silent partner, and as such we ensure we work as efficiently and seamlessly. Our client’s satisfaction is the most important thing and given that most of Luxmy’s new clients come from referrals or repeat business, we believe Luxmy is onto a winning formula.

In our factory we manufacture worktops, joinery, solid timber furniture, and upholstered items.

Our process is as follows:

Quotation

When our clients send through quotation requests via email (or by other means) outlining their prospective job with quantities, material and types of furniture, we will discuss options and find the most cost effective ways to give clients the best possible deal. Luxmy endeavours to help our clients win tenders by negotiating with our suppliers to guarantee the best rates possible and pass on the savings to our clients.

Purchase Order

Once an order is sent through (either by email to [email protected] or fax 02 97961211) we then schedule the job within our production and communicate it to all parts of the Luxmy business.

Drawing

Luxmy has a highly professional internal CAD team, that works on drafting shop drawings for each and every component of a job before it is sent to production. As client satisfaction is our main focus, we make sure that we only proceed with a job once the drawings have been approved. Sometimes there will be many variations but we at Luxmy appreciate the need to have things 100% correct so everyone can feel confident in the process.

Dispatch

Luxmy’s transparency to our customers provides a satisfaction to the highest level, we aim to keep our customers informed about their order status by sending them scheduled updates, this gives clients the peace of mind of knowing that their jobs are in the capable hands of our dispatch team. Prior to dispatch we make sure the orders are thoroughly checked and meet our high quality standards, giving a true Luxmy tick of approval.